Terms & Conditions

meet the maker

Craft Queensland trading as Artisan
ABN 54010052847
Company Limited by Guarantee

In using Artisan’s website you are deemed to have read and agreed to the following terms and conditions:


The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Organisation’s terms and conditions. “The Organisation”, “Ourselves”, “We” and “Us”, refers to our Organisation. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

Agreement means these terms and conditions.

Goods or Products means the products offered for sale by artisan.

Services means any services offered for sale by artisan.

Website means this website and any other website through which artisan offers for sale the Goods, products or Services.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same. We have the right to refuse sale or service to any customer we may need turn away for any reason.

Terms and conditions of use

You agree that by using our Website you are also bound by the terms and conditions of Artisan.

You must use our website in accordance with these Terms and Conditions, only for lawful purposes and only in a way which does not infringe the rights of anyone or restrict or inhibit anyone’s use of our website.

By agreeing to these Terms and Conditions, you represent that you are at least 18 years of age.

As a visitor or a customer on our website you agree to all terms, conditions and disclaimers by accessing, browsing or using this website.

We reserve the right to refuse service to anyone for any reason at any time.

Third party links

Our website may contain links to third party sites, information and resources (Third Party Links) and information provided by third parties (Third Party Content). We are not responsible for the Third Party Links or Third Party Content, and cannot guarantee that any Third Party Links or Third Party Content will be uninterrupted, error-free, accurate, complete or current.  Any links to Third Party Content does not represent our endorsement of such Third Party Content. We have no control over the Third Party Content, and will not be liable for any loss or damage you suffer or incur when you access or use any Third Party Links or Third Party Content.


Except where we are unable to exclude our liability by law, we will not be liable to you for any loss or damage, however it arises, whether in contract, statute or tort (including negligence) arising out of, or in connection with, your use of (including inability to use) our website. We exclude liability for any loss of profit, loss or corruption of data, special, exemplary, punitive, incidental, indirect or consequential loss or damages suffered or incurred or arising in connection with our website, any services we have provided, or in connection with any act or omission by us.

You agree to indemnify and hold us harmless in respect of any and all loss or damages suffered by us, and any claims or demand that may arise against us relating to or in connection with your wrongful or negligent use of any products purchased from us using the website.

Copyright and intellectual property

Copyright and other relevant intellectual property rights exists on all text relating to the Organisation’s services and the full content of this website. Artisan own, or are the licensee of, the intellectual property rights in the context of our website, including text, photos, graphic design and images.

The Website, Services, and all of the related products of Artisan are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the Website (including text, graphics, logos, button icons, video images, audio clips and software) (the “Content”) are owned or controlled for these purposes, and are reserved by Artisan or its contributors.

You may not, without the prior written permission of Artisan and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third party content for any purpose. This prohibition does not extend to materials on the Website which are freely available for re-use or are in the public domain.


We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website.

Notification of changes

Artisan reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis

Terms and conditions may be amended from time to time and will be effective immediately.

Prices of products are subject to change without notice. We reserve the right to modify or discontinue our services without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the services.

While all care is taken, we do not guarantee the accuracy of our stock levels.


With giving us your e-mail we are then able to forward you any news regarding artisan, and that’s where it ends. Personal details are never passed onto third parties and information is kept confidential.

By using our Website, you consent to the collection and use by us of personal and other information you provide whilst using the website.

Except as set out below, we do not share, or sell, or disclose to a third party, any personal identifiable information collected through our Website.

Your personal information including your email address is used:

  • To provide you with the Products which you order
  • For verifying your identity for security purposes
  • For marketing our Services and Products
  • To correspond with you or deal with you as you expect
  • To send you news regarding Artisan and our makers

Privacy statement

We are committed to protecting your privacy. Authorised employees within the Organisation on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Organisation will only be in connection with the provision of agreed services and products.

Customer satisfaction

We are continually on the hunt for feedback whether it be positive or negative, and there is no better feedback then from our customers and their thoughts of our services and products. Please forward your ideas to info@artisan.org.au.

All transactions are carried out in Australian dollars (AUD)


  • Our pricing and our transactions are processed in Australian Dollar (AUD) and pricing includes GST. You must pay all sums due to us under this Agreement by the means specified without any set-off, deduction or counterclaim.
  • We accept online payment by Most credit cards this include Visa , Mastercard and Paypal. All transactions are carried out using safe confidential methods. Any unforeseen discrepancies that may arise will have to be dealt using the method used for each individual transaction.

Full payment of an order must be received by us before the products will be delivered to you.

Delivery address

  • It is the obligation of the customer to ensure the delivery address is correct, so please take your time and fill out these all parts correctly.
  • Failure to provide the correct delivery details may result undelivered goods if this is the case there is nothing that we can do about the issue but to ensure that your delivery address is change and correct for future transactions.
  • If your goods haven’t been delivered within the estimated time we will do our very best on trying to track your items down as this is very rare we will hand each case accordingly.


Australian Shipping

We aim to dispatch orders within within 24 business hours from our Brisbane Store.

Your orders will be sent with Australia Post. Once posted, the shipping responsibility will be passed on to Australia Post and out of our control.

Tracking details will be provided, please ensure you hold on to use details to trace your order.

International Shipping

At Artisan we do ship international to most major cities. For further questions about international shipping, please contact us directly at info@artisan.org.au.

For further information about estimated delivery times please refer to our shipping and delivery page.

If you haven’t received your Artisan order within 10- 12 business days excluding international, which may take up to 10 – 15 business days please contact us and we will do our very best to track your order down. Please ensure that your delivery address has been entered correctly before finalising your order, as we do not offer refunds for incorrect delivery address information.

Delivery times provided are estimates only and do not constitute a contractual commitment. We will use our reasonable endeavours to meet any estimated dates for delivery but will not accept any liability whatsoever for any delays from any cause whatsoever.

Cancellation of order

Cancellation of orders must be done within a 24 hour period as we try to send our product out quickly and your money will be refunded within 3 – 5 business days.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.


Subject to your statutory rights under Australian Consumer Law, we offer a 14 day refund policy on all unopened items, which are in the original condition.

The refund will cover the cost of the product only. You agree that you will pay for the cost of postage from when purchased and the cost to return the item to us.

If the Goods are determined by us in our sole discretion to be defective or faulty, we will refund you in full for the cost of the product and the cost of postage only.

Please notify us within 14 days of receiving your artisan products with a valid reason why and how they are faulty, a member for our team will be in contact with you to find out more information about the faulty product and try to resolve the issue. We handle returns and process refunds in accordance with the Australian Consumer Protection Legislation. Refund payments will be issued using the same methods of payment, which the items were purchased.


The laws of Queensland govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the Queensland courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of Artisan.