Postage & Handling

Postage

Postage is charged as per Australia Post rates. Please see their postage calculator for further details http://auspost.com.au/apps/postage-calculator.html.

Various postage services are offered via Australia Post, and postage is calculated based on the total weight of the order and delivery address.

Packages sent via Australia Post to metropolitan areas generally take 3–4 working days from the date of shipment to the date of delivery. Please allow more time for parcels sent to Regional Australia. International shipping times vary.

If you are unavailable at the time of delivery or the package is over-sized, Australia Post will leave a notification card at your delivery address advising you of the nearest Australia Post Centre to pick up your parcel. Please check the Australia Post website for collection times.


Packaging

We always do our best to package products appropriately to avoid any damages, however if you do receive a product that has been damaged in transit please contact us within 3 working days from receipt date via email: mart@artisan.org.au.

We will then require the product to be returned via post in order for you to receive a replacement. Return postage costs for all damaged items will be reimbursed.

Should you have any queries with regards to our Shipping and Payment Policies, please contact the store either via:

Email: mart@artisan.org.au
Telephone: (07) 3215 0808


Payment

We accept all major Credit Cards, with the exception of American Express. Should you have any questions regarding payment methods please contact us at mart@artisan.org.au.  The artisan Store does not store any of your credit card information.


Terms

Should your item/s not be available for any reason, you will be contacted immediately by one of our customer service representatives. All prices on this website are listed in Australian dollars (A$).


Returns

Please choose carefully. We do not offer refunds for change of mind purchases but will gladly exchange or issue a store credit note provided items are returned within 30 days of purchase, in their original condition with proof of purchase.

  • No exchange or refunds offered on sale items.
  • Where items are faulty you can choose between a refund, exchange or store credit note.
  • Please always retain your receipt for proof of purchase.
  • Returns Policy applies to all online and in store sales.

In order to obtain an exchange or refund we require:

  • The item(s) are new (returned within 30 days of purchase).
  • Any tags and/or labels are still attached, and item(s) still in their original packaging.
  • Proof of purchase is included.

We have the right to not accept returns for items that are not in new condition/not in the original packaging. All costs involved in returning items will be at purchasers expense. Faulty merchandise returned within 30 days will be replaced where possible, if not a full refund will be given.

Should you be looking for an artisan Store product you have seen in our stores that is not listed online, please do not hesitate to contact us to obtain a price and have a mail order processed.

Email: mart@artisan.org.au
Telephone: (07) 3215 0808